This privacy policy is meant to help you understand how Kaka Ride, LLC (“KakaRide”) collects and uses your personal information, and how to exercise the choices and rights you have in your information.

1. APPLICABILITY OF THIS POLICY
All Kaka Ride users—Riders, Drivers, and Driver applicants—as well as all Kaka Ride platforms and services—our applications, websites, features, and other services—are covered by this policy (collectively, the “Kaka Ride Platform”). Please keep in mind that our Terms of Service also apply to your use of the Kaka Ride Platform.

2. THE DATA WE GATHER
We gather information about your device, usage, and information you supply when you use the Kaka Ride Platform. Along with information we already have about you, we also gather information about you from other sources, such as optional programs you participate in and third-party services. The categories of data we gather about you are as follows:

A. Information You Provide to Us
Registering an account: We gather the data you give us, including your name, email address, phone number, date of birth, and payment details, when you register for an account with Kaka Ride. For your Rider profile, you have the option to add more information about yourself, such as a photo or stored addresses (such your house or place of employment), as well as customize other settings. 

Driver Information: Your name, email address, phone number, birthdate, profile photo, physical address, government identity number (such as social security number), driver's license information, vehicle information, and information about auto insurance will all be collected from you if you apply to be a driver. We gather the payment details you give us, such as your tax information and bank routing numbers. We may also request additional business license, permit, or other information to handle driving and programs specific to that place, depending on where you wish to drive. At some point after you become a Driver, we might need more information from you, including identification verification information (such a photo). 
Communications: When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the Kaka Ride Platform
Location Information: Depending on device permissions and whether you are using the platform as a driver or a rider, the Kaka Ride Platform gathers location data, including GPS and WiFi data, in different ways:
* Riders: We collect your device’s precise location when you open and use the Kaka Ride app, including while the app is running in the background from the time you request a ride until it ends.
* Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active.
* We collect this information when the app is running in the foreground or background of the user's mobile device.

Usage Information: We collect information about your use of the Kaka Ride Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Kaka Ride Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information: We collect information about the devices you use to access the Kaka Ride Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G or 5G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).

Cookies, Analytics, and Third-Party Technologies:
We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Kaka Ride Platform and interact with Kaka Ride advertisements, to make your Kaka Ride experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Kaka Ride Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Kaka Ride Platform.

C. Information We Collect from Third Parties
Third-Party Services: Third-party services provide us with information needed for core aspects of the Kaka Ride Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Kaka Ride experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:

* Information to make the Kaka Ride Platform safer, like background check information for drivers;
* Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
* Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your Kaka Ride account, such as information about your use of such programs, applications, services, or features; and
* Information about you provided by specific services, such as demographic and market segment information.

Other Users and Sources: Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

3. HOW WE USE YOUR INFORMATION
We use your personal information to: 
* Provide the Kaka Ride Platform; 
* Maintain the security and safety of the Kaka Ride Platform and its users;
* Build and maintain the Kaka Ride community; 
* Provide customer support;
* Improve the Kaka Ride Platform; and
* Respond to legal proceedings and obligations. 

Providing the Kaka Ride Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
* Verify your identity and maintain your account, settings, and preferences;
* Connect you to your rides and track their progress;
* Calculate prices and process payments;
* Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
* Communicate with you about your rides and experience;
* Collect feedback regarding your experience;
* Facilitate additional services and programs with third parties; and
* Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Kaka Ride Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
* Authenticate users;
* Verify that Drivers and their vehicles meet safety requirements;
* Investigate and resolve incidents, accidents, and insurance claims;
* Encourage safe driving behavior and avoid unsafe activities;
* Find and prevent fraud; and
* Block and remove unsafe or fraudulent users from the Kaka Ride Platform.

Building and Maintaining the Kaka Ride Community. Kaka Ride works to be a positive part of the community. We use your personal information to:
* Communicate with you about events, promotions, elections, and campaigns;
* Personalize and provide content, experiences, communications, and advertising to promote and grow the Kaka Ride Platform; and
* Help facilitate donations you choose to make through the Kaka Ride Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
* Investigate and assist you in resolving questions or issues you have regarding the Kaka Ride Platform; and
* Provide you support or respond to you.

Improving the Kaka Ride Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
* Perform research, testing, and analysis;
* Develop new products, features, partnerships, and services;
* Prevent, find, and resolve software or hardware bugs and issues; and
* Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements: Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. To make the Kaka Ride Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

A. Sharing Between Kaka Ride Users
Rider information shared with Driver: We share with the Driver the Rider’s name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), phone number, email, and information the Rider includes in their Rider profile (like preferred pronouns). Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)

Driver information shared with Rider: Upon a Driver accepting a ride, we will share with the Rider the Driver’s name, email, phone number, profile photo, preferred pronouns, rating, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s Kaka Ride profile, such as information Drivers choose to add and Driver statistics (like approximate number of rides and years as a Driver).

B. Sharing With Third-Party Service Providers for Business Purposes
Depending on whether you’re a Rider or a Driver, Kaka Ride may share the following categories of your personal information for a business purpose to provide you with a variety of the Kaka Ride Platform’s features and services:
* Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
* Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
* Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
* Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
* Location data.

We disclose those categories of personal information to service providers to fulfill the following business purposes:
* Maintaining and servicing your Kaka Ride account;
* Processing or fulfilling rides;
* Providing you customer service;
* Processing Rider transactions;
* Processing Driver applications and payments;
* Verifying the identity of users;
* Detecting and preventing fraud;
* Processing insurance claims;
* Providing marketing and advertising services to Kaka Ride;
* Providing financing;
* Providing analytics services to Kaka Ride; and
* Undertaking internal research to develop the Kaka Ride Platform.

C. For Legal Reasons and to Protect the Kaka Ride Platform 
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
* Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
* Respond to legal process (such as a search warrant, subpoena, summons, or court order);
* Enforce our Terms of Service;
* Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
* Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with a Sale of Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

5. HOW WE STORE AND SHARE YOUR PERSONAL INFORMATION
We retain your information for as long as necessary to provide you and our other users the Kaka Ride Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

6. YOUR RIGHTS AND CHOICES REGARDING YOUR DATA
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Kaka Ride Platform.
Profile Information:

 You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Cookie Tracking: You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Kaka Ride Platform.

Do Not Track:  Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Kaka Ride Platform does not currently support Do Not Track requests at this time.

Deleting Your Account: If you would like to delete your Kaka Ride account, please visit our website. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

7. YOUR CALIFORNIA PRIVACY RIGHTS
We intend to collect information only from our customers, but we may collect information from individuals other than our customers. Such information as well as other personal or privileged information subsequently collected may, in certain circumstances, be disclosed to third parties without your authorization as permitted by law. Residents of the State of California, under the California Civil Code, have the right to request from certain companies conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes and a disclosure of the shared information. To make such a request, contact us at the contact information provided at the beginning of this Policy. 

8. CHILDREN’S DATA
Kaka Ride is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us. 

9. CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time as the Kaka Ride Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Kaka Ride Platform or by some other method of communication like email. When you use Kaka Ride, you are agreeing to the most recent terms of this policy.

10. CONTACT US
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us through our website.